Terms & Conditions

1. Who I Am

Wash Dawgs Detail is an owner-operated mobile auto detailing business based in Old Hickory, TN, serving Middle Tennessee. All services are performed by me — Dale Hymes — personally.

Contact:

• Phone/Text: (615) 475-8624
• Email: washdawgsdetail@gmail.com
• Website: washdawgsdetail.com

2. Services

I provide mobile auto detailing services including interior cleaning, exterior washing, full detail packages, add-on services, ceramic coating application, and recurring maintenance through The Club. All services are performed at your location — your driveway, your parking lot, wherever your vehicle is.

Service availability, scope, and pricing are subject to change. Current pricing is listed on my website and confirmed at the time of booking.

3. Booking & Scheduling

• All appointments are scheduled through the Book Now button on this site, at washdawgsdetail.com/book, or by texting (615) 475-8624.
• Your appointment is confirmed once you receive written confirmation from me.
• I reserve the right to decline or reschedule any booking at my discretion.
• No deposit is required for standard bookings unless otherwise noted at the time of scheduling.

4. Cancellations & Rescheduling

By you:

• Cancel or reschedule at least 24 hours before your appointment at no charge.
• Cancellations with less than 24 hours' notice may result in a cancellation fee of up to $50.
• No-shows (I arrive, you're not there, vehicle isn't accessible) will be charged a $50 trip fee.

By me:

• If I need to reschedule due to weather, equipment issues, or an emergency, I will notify you as soon as possible and work with you to find the next available time. No fees apply when I initiate a reschedule.

5. Weather Policy

I work rain or shine for interior-only services. Full exterior or outdoor services may be rescheduled due to heavy rain, severe weather, or conditions that would compromise the quality of work. I'll contact you as soon as possible if weather forces a reschedule.

6. Vehicle Access & Preparation

• Your vehicle must be accessible at the scheduled time and location.
• Personal items left in the vehicle are your responsibility. I am not liable for loss or damage to personal property inside the vehicle.
• Remove valuables, important documents, and irreplaceable items before your appointment.
• I am not responsible for pre-existing damage, wear, or conditions present before the service begins.

7. Pre-Existing Damage

I inspect vehicles before beginning work. Any pre-existing scratches, chips, stains, or damage will be noted before I start. I am not liable for pre-existing conditions or for conditions caused by vehicle age, material degradation, or previous improper care.

If I encounter a condition mid-service that I did not cause and that affects the outcome (e.g., deeply embedded pet odor, paint overspray, delaminating upholstery), I'll communicate it to you directly before proceeding.

8. Payment

• Payment is due upon completion of service unless otherwise agreed in writing.
• I accept payment via Square (card), cash, Zelle, and CashApp.
• Invoices not paid within 7 days of service may be subject to a late fee.
• Club membership billing terms are covered separately in the Maintenance Club Terms & Conditions.

9. Satisfaction & Re-Do Policy

My name is on every job. If you're not satisfied with the result, contact me within 24 hours of service completion. I will assess the concern and, at my discretion, return to address any missed areas at no charge. This does not apply to:

• Pre-existing conditions noted before the service
• Damage caused by third parties after service completion
• Complaints submitted more than 24 hours after service

10. Liability Limitation

Wash Dawgs Detail is not liable for:

• Damage resulting from pre-existing conditions
• Damage caused by defective or degraded vehicle materials (e.g., faded clear coat, brittle trim)
• Loss or damage to personal property left in the vehicle
• Delays or cancellations caused by weather, traffic, or circumstances outside my control

My total liability for any claim related to a service is limited to the amount paid for that specific service.

11. Right to Refuse Service

I reserve the right to refuse or discontinue service at any time for any reason, including but not limited to unsafe conditions, inaccessible vehicles, or conduct that is disrespectful or threatening.

12. Changes to These Terms

I may update these Terms & Conditions at any time. The most current version will always be posted at washdawgsdetail.com/terms-and-conditions. Continued use of my services after a change constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of the State of Tennessee. Any disputes will be handled in the courts of Wilson County, Tennessee.

14. Frequently Asked Questions